Shipping policy
SHIPPING POLICY
Effective Date: June 29, 2026
1. Introduction
At Smart Life Hub, we aim to provide a transparent and reliable shipping experience.
Smart Life Hub works with multiple manufacturers, brands, and fulfillment partners located in different regions. As a result, shipping times, costs, methods, and carriers may vary depending on the product and the supplier fulfilling the order.
2. Shipping Destinations
We currently ship to:
- United States
- Canada
We are continuously working to expand our shipping destinations.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Product type
- Supplier location
- Shipping destination
- Package size and weight
- Shipping method used by the supplier
All shipping fees are shown clearly at checkout before purchase. No hidden fees are added after payment.
We do not guarantee free shipping unless explicitly stated on the product page at the time of purchase.
4. Order Processing Time
Orders are typically processed within 1–5 business days (Monday to Friday).
Processing time refers to the time required for the supplier to prepare and dispatch the order.
Processing times may vary depending on product availability and supplier workload.
5. Estimated Delivery Time
Estimated delivery times vary depending on the product and supplier location.
Typical delivery time is:
- 7–21 business days after dispatch
Delivery times are estimates only and may be affected by:
- Customs processing
- Carrier delays
- Weather conditions
- High order volume
- Supplier logistics
6. Supplier-Fulfilled Orders
Many products are shipped directly from third-party suppliers.
This means:
- Items in the same order may arrive in separate packages
- Orders may ship from different countries or warehouses
- Tracking information may vary depending on the carrier
Tracking details will be provided once the order has been shipped.
7. Shipping Methods and Carriers
We work with reliable carriers depending on the supplier, including but not limited to:
- USPS
- UPS
- FedEx
- DHL
Carrier selection depends on the supplier and destination.
8. Order Tracking
Once your order has shipped, you will receive an email with:
- Tracking number
- Carrier information
- Tracking link
Tracking updates may take 24–72 hours to appear.
9. Delivery Issues
9.1 Delayed or Lost Packages
If your order is delayed beyond the estimated timeframe, please contact us at info@smartlifehub.com.
We will assist in tracking and resolving the issue with the supplier and carrier.
If a package is confirmed lost, we will offer a replacement or refund depending on the situation.
9.2 Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage
We will review the case and offer a replacement or refund where applicable.
9.3 Missing Items
If any items are missing:
- Contact us within 48 hours of delivery
- Provide your order number and details
We will resolve the issue promptly.
10. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
If an order is returned due to an incorrect address, additional shipping fees may apply.
11. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Customs processing may also cause delays beyond estimated delivery times.
12. Return and Refund Policy
Please refer to our Return and Refund Policy for full details.
Returns, refunds, and exchanges may vary depending on the product and supplier.
13. Contact Information
Smart Life Hub
7901 4th St N, St. Petersburg, FL 33702, United States
Email: info@smartlifehub.com
Phone: +1 (728) 219-2236
Customer service: Monday–Friday, 9:00 AM – 5:00 PM EST
14. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.